Emergency Response Guide
Your step-by-step guide for handling online security incidents

How to Document Incidents

Windows PC

  • Press Windows + Shift + S to open screenshot tool
  • Click and drag to select area
  • Open Paint or Word and press Ctrl + V to paste
  • Save the file with date and description

Mac

  • Press Cmd + Shift + 3 for full screen
  • Press Cmd + Shift + 4 to select area
  • Find screenshot on desktop
  • Rename with date and description

Smartphone

  • iPhone: Press Side + Volume Up buttons
  • Android: Press Power + Volume Down
  • Find in Photos/Gallery app
  • Share to secure location or email to yourself

Before an Emergency - Be Prepared:

  • Create an emergency contact list with verified numbers
  • Practice taking screenshots on your devices
  • Save emergency numbers with clear names (e.g., "BANK-FRAUD")
  • Keep important account numbers (not passwords!) in a secure place
Common Problems You Might Face
How to recognize and respond to common security issues

Important Contact Information
Keep these numbers handy - write them down or save them in your phone

Local Police (Non-Emergency)

For reporting scams and fraud

Call your local police department's non-emergency number

Federal Trade Commission

Report scams and identity theft

1-877-FTC-HELP or visit ftc.gov/complaint

Getting Back to Normal
Steps to take after the immediate problem is handled

If You Gave Out Personal Information

  • Change passwords on affected accounts
  • Contact your bank if financial information was shared
  • Monitor your accounts for strange activity
  • Consider placing a credit freeze

If You Clicked a Suspicious Link

  • Disconnect from the internet
  • Run your antivirus program if you have one
  • Change passwords from a different device
  • Monitor your accounts for unusual activity

If Money Was Taken

  • Contact your bank immediately
  • File a police report
  • Keep all documents and communications
  • Tell your family or trusted friends what happened
End of Fundamentals Course