Tech Support Scams and Browser Hijacking
Understanding Tech Support Scams
Tech support scams are sophisticated deceptions where criminals pose as technical support representatives to gain access to your devices, steal personal information, or extract payments. These scams often combine social engineering with technical trickery, making them particularly convincing for many users.
Remember: Legitimate tech companies like Microsoft, Apple, or Google will never proactively contact you about device problems or unexpectedly display pop-up warnings with phone numbers.
Common Attack Vectors
Common Scammer Techniques
Prevention and Protection
If You've Been Compromised
If you suspect you've fallen victim to a tech support scam:
- Immediately disconnect from the internet
- Run a full system scan with legitimate antivirus software
- Change all passwords from a different, secure device
- Contact your bank if you shared financial information
- Report the incident to relevant authorities
Key Takeaways:
- Legitimate tech support never makes unsolicited contact
- Never allow remote access to unknown parties
- Be skeptical of pop-up warnings with phone numbers
- Keep software updated and use reliable security tools
- When in doubt, seek help from known, trusted sources